At Fireball Safety Workwear, we strive to ensure that you are completely satisfied with your purchase. If you need to return an item due to a change of mind, we offer a 30-day return policy for eligible items. Please follow the steps below to ensure a smooth return process.

What Can Be Returned?

  • Items must be unworn, unwashed, and undamaged.
  • Original tags must be attached to the product.
  • Returns must be initiated within 30 days of the purchase date.
  • Exclusions:
  • Items purchased on sale or clearance are final sale and cannot be returned.

Steps to Obtain a Refund

Contact Us to Initiate a Return:

  • Email us at sales@fireballworkwear.com or use our contact form.
  • Include your order number and a brief explanation of the reason for your return.
  • Attach clear photo proof of the item(s) showing:
  • The overall condition of the item.
  • Attached original tags.
  • Returns without photo proof or prior authorization will not be accepted.

Follow Return Instructions:

  • A customer service representative will review your request and provide further instructions on how to return your item(s).
  • Once authorized, you will need to pack the item securely to prevent damage during transit.
  • Use a trackable shipping method to send the return to the address provided.
  • Return shipping costs are the responsibility of the customer.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at sales@fireballworkwear.com with:

  • Your order number.
  • A description of the issue.
  • Clear photo proof of the defect or incorrect item.

We will assess the issue and provide instructions for a replacement or refund, as applicable.

The costs associated with return shipping for defective or incorrect items will be covered by Fireball Safety Workwear.

Refund Processing

  • Once we receive and inspect the returned item to confirm it meets our return criteria, we will issue a full refund to your original payment method.
  • Refunds are processed within 5 days of receiving the returned item.
  • You will receive an email notification once your refund has been processed.

Exchanges

  • We are unable to process exchanges at this time.
  • If you need a different size or item, please place a new order after returning the original item.

Contact Information

For any questions or to start a return, please reach out to us via: